Help and Advice
Wellingtons Electrical provides expert help and advice on choosing, buying, delivering and installing appliances across Kent and South East London. Whether you need product guidance, price match support, delivery information, installation advice or aftercare, our experienced team is here to help online, in-store, by phone or through live chat.
As an independent electrical retailer established in 1898, we combine trusted local service with competitive pricing, leading brands and knowledgeable support from real people.
Call us: Erith: 01322 344100 | Bromley: 020 8466 7776 | Email us
Call lines open 9am–5:30pm Monday–Friday and 9am–4pm Saturday.
How We Can Help
- Expert advice before you buy
- Help comparing brands, models and features
- Competitive pricing and Price Match Promise
- Delivery arranged around you
- In-house installation on selected appliances
- Old appliance removal and recycling
- Support by phone, showroom, email and live chat
- Helpful videos, buying guides and product advice
Product Buying Advice
Choosing the right appliance can be confusing, especially with so many brands, sizes, features and energy ratings to compare. Our experienced team can help you understand the options and choose the best product for your home, budget and lifestyle.
Whether you're replacing a broken washing machine, upgrading your kitchen appliances or choosing a new TV, we're here to give honest, practical advice before you buy.
Delivery & Installation Help
We offer delivery and installation services across Kent, South East London and surrounding areas. Our in-house delivery and installation team can deliver large appliances to the room of your choice, install selected products and remove old appliances where required.
If you're unsure whether installation is available for your appliance, simply ask our team before ordering and we'll explain your options.
Price Match Promise
We work hard to offer competitive prices across our range. If you've found the same appliance cheaper from another eligible UK retailer, contact us and we'll check whether we can match the price.
Speak to a Real Person
Sometimes it's easier to speak to someone before making a decision. Visit our Erith or Bromley showroom, call our team, email us or use live chat for expert advice.
We're here to help with product comparisons, availability, delivery, installation and after-sales support.
Video Guides & Product Advice
We regularly share buying guides, product demonstrations and appliance advice through our website, YouTube, TikTok and Instagram channels to help you make informed decisions.
Help After You Buy
Our support doesn't stop once you've placed your order. We'll arrange delivery, answer your questions and provide ongoing help whenever you need it.
Help & Advice FAQs
How do I choose the right appliance?
Our experienced team will help you choose the right appliance based on your home, budget, lifestyle and preferred features. We can compare models, explain energy ratings and recommend products that best suit your needs.
Can I speak to someone before buying?
Yes. You can call our team, visit our Erith or Bromley showroom, email us or use the live chat feature on our website for expert advice before placing your order.
Do Wellingtons offer appliance installation?
Yes. Our experienced in-house installation team installs many kitchen and laundry appliances. Speak to us before ordering if you'd like installation included.
Can you deliver appliances to any room?
Yes. Our two-person delivery team can deliver large appliances to the room of your choice, subject to safe access.
Do you remove and recycle old appliances?
Yes. We can disconnect, remove and responsibly recycle your old appliance when arranged as part of your order.
Do you price match appliances?
Yes. If you've found the same appliance cheaper from another eligible UK retailer, contact us and we'll see if we can match the price.
Can I get help after placing an order?
Absolutely. Our team will keep you informed throughout the delivery process and is always available to answer any questions after you've ordered.
Where can I find your buying guides and videos?
We regularly publish buying guides, product demonstrations and appliance advice through our website, YouTube, TikTok and Instagram channels.
Do you have showrooms I can visit?
Yes. Visit our Erith or Bromley showroom to compare products in person and speak to our knowledgeable sales team.
Which areas do you cover?
We serve customers across Kent, South East London and surrounding areas, including Bromley, Bexley, Dartford, Greenwich, Sevenoaks, Medway and many nearby locations.
We accept the following payment methods.
