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Collection
Collection – Click and collect your order at your convenience!
Need your item quickly or live outside our delivery area? No problem! Simply select ‘Collection’ at the basket page at the checkout, and your item will be reserved for you immediately in our warehouse. Our team will then have it ready for you to pick up.
We will contact you to check the collection time that suits you during our working hours.
If you would like same day collection of in stock items in our local warehouse, please place your order before 2pm.
We’re open 6 days a week from 9 AM to 5:30 PM, Monday to Friday, and from 9 AM to 4 PM on Saturdays, making it easy for you to pick up your order at a time that fits your schedule.
Erith:
210-214 Bexley Road
Erith
DA8 3HD
01322 344100
Bromley:
155-157 Westmoreland Road
Bromley
BR2 0TZ
020 84667776
In stock items
Need your appliance urgently? We’ve got you covered! We can have your item ready for same-day collection or hold it securely until you’re ready to pick it up. Just let us know what works best for you, and we’ll take care of the rest.
Items that are ordered in
Once your item arrives at our warehouse, we’ll contact you to arrange a convenient time for collection. We’ll make sure it’s ready when you are!
Collection times
We’re open from 9 AM to 5:30 PM, Monday to Friday, and from 9 AM to 4 PM on Saturdays, making it easy for you to pick up your order at a time that fits your schedule.
Weekend collection
We are open on a Saturday between 9 AM to 4 PM, making it easy for you to pick up your order at a time that fits your schedule.
Collection FAQs
Will you help me load my order into my car?
Absolutely! We’re more than happy to assist you with loading your order into your car to make your collection as easy and convenient as possible.
How do I know when my order is ready to collect?
Our helpful team will notify you as soon as your order is ready for collection. We’ll contact you via your preferred method—either a phone call or email—so you’ll know exactly when to come and pick it up.
Will I need anything to pick up my item?
Yes, please bring your order confirmation and a form of ID when you come to collect your item. This helps us ensure a smooth and secure pickup process.
When do I pay for my order?
Payment is required at the time of placing your order. This allows us to process your purchase quickly and ensures that your items are reserved for you.
Where can I collect from?
You can collect your order from the store of your choice:
Erith Store
210-214 Bexley Road,
Erith, DA8 3HD
Call: 01322 344100
Bromley Store 155-157 Westmoreland Road,
Bromley, BR2 0TZ
Call: 020 8466 7776
Just let us know which location is most convenient for you, and we’ll have your order ready for pickup!
How close can I park to the pick-up point?
At our Erith location, you can pull up directly out the front for easy collections. At our Bromley store, paid parking is conveniently available right outside, making it simple to load your order into your car.
Do I need ID to collect?
Yes, please bring a form of ID when you come to collect your order. This helps us ensure a smooth and secure pickup process.
What happens if I change my mind?
No problem at all! We have a hassle-free cancellation policy. Just let us know if you'd like to cancel your order, and we'll process a full refund for you—no questions asked.
How long will you hold my order for?
We’ll hold your order for as long as you need, so you can collect it whenever it’s most convenient for you. Just let us know what works best!
We accept the following payment methods.
